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FAQ Superbook/PL Transition

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  • FAQ Superbook/PL Transition

    SUPERBOOK & PREMIER LEAGUE MERGER

    FAQ BRIEFING

    Q. Who is Superbook?

    A. Superbook Sportsbook & Casino is a Victor Chandler Company. Part of the Victor Chandler Organization which was established in Great Britain in 1946.

    Since its inception in the UK, the Company has offered a wide range of professional and discreet betting services to sports and gaming clients worldwide. Led by Chairman, Victor Chandler III, the Company has expanded its operation with offices in London, Gibraltar, Bangkok, Hong Kong – and most recently – Antigua. Additionally, the Company has diversified into sports publishing and has interests in gaming technology companies, direct mail houses and is the Official Bookmaker and Sponsor of the British Masters with a 5 year deal amounting to $7 million.


    Q. Why are Superbook & Premier League merging?

    A. Both companies have achieved independent success as sportsbook and online casino operations. By combining the technological, managerial, operational, marketing and financial assets of both firms they are building a formidable powerhouse in the offshore gaming industry.


    Q. How will this affect clients and betting services?

    A. Clients stand to benefit from the free-flow of information, technology, operations and financial assets between both firms which will enable the delivery of improved betting opportunities & products, customer services, faster response times and a variety of account options for enhance player flexibility.


    Q. Will I need to change my present account details and/or sign up for a new account ID and password?

    A. No major changes are expected and player account details will remain the same during the integration period in November.
    Some minor changes may take place in December – however players will be advised in advance should any changes by necessary.


    Q. Will odds/prices differ from the standard I’ve come to expect from Superbook or Premier League?

    A. The only difference will be that the combined efforts of both odds-making teams and opinion formers will result in more diverse and unique wagering opportunities for clients.


    Q. What changes lie ahead?

    A. Any alterations to the current business structure will only be undertaken with a view to expanding the operation and the product & service portfolios. Clients, current and new, can rest assured that the future holds more exciting developments in the pursuit of a growing competitive edge which will make the Superbook P L Sportsbook & Casino the undisputed world market leader in the gaming industry.

    Q. Will I log onto a different website address or phone another toll-free number to place my bets?

    A. No. Customers will conduct all transactions as before any changes necessary will all be managed internally


    Q. Is my account and money secure?

    A. All account details are confidential and encrypted in a secure server. The combined financial and banking services of both companies means that your money is insured and more secure than ever. As always, you are assured of your payout on demand and in the quickest time possible.


    Q. What changes, if any, should I be aware of?

    A. If you bet by telephone you may be speaking to an operator you have not heard before otherwise nothing should change.
    If you bet on-line you will see a changed design and layout.


    Q. How do I request a payout?

    A. In exactly the same way as before all of the existing options will be open to you – however you should check banking details – there will be some address changes for cheques and some account changes for bank wires.


    Q. Where will I now make a deposit into my account?

    A. In exactly the same way as before all of the existing options will be open to you – however you should check banking details – there will be some address changes for checks and some account changes for bank wires.


    Q. Can I conduct a Free Transfer between sportsbooks?

    A. Yes the system used by Premiere League will be extended to Superbook customers.


    Q. Will Eddie Hadeed and Victor Chandler still be involved with the business under a single operation?

    A. Yes. Both People have an interest in ensuring the two, independent brands are managed in a seamless and cohesive manner to achieve their common desire to deliver the most professional, secure, credible and powerful sportsbook and casino services to its clients.

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