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**stardust** · 10-19-2002, 09:38 AM

Hey Steve

I chose that post because it is typical of players that use Pinnacle. Yes - they have great lines - every player agrees. Solid? By all accounts they are. But everyone also agrees that their customer service is the worst. For every post that says Pinnacle has great lines, I can find 5 that says the CS is terrible.

Right - I copied it from MadJack, but didn't include a link because they have a "no link policy." That's to say, I can't go there and link to a post at BW, so I'm not sending them traffic. I think the guy is more interested in building his fifedom than anything else. But you can find the same Pnnacle complaints at BW, MW, etc.

I played at Pinnacle, I had a first hand experience with them and it isn't worth the aggravation (for me anyway). Now if I was a big player, maybe the CS would be better, but I am small potatoes, so I'll pass on the great lines because their CS is non-existent.

Intertops - too big and they don't need every player, so the don't respond to questions and what have you. They have the volume of squares playing there and won't miss my paltry post up. They also have a habit of booting winners - and that to me is the cardinal sin of sportsbooks.

BoDog - another one that I wouldn't play at - they ran a banner add last summer I think about some 6K give away. I'll bet 10 emails went unanswered. No one could even tell me what the 6K give away was about.

To tell you the truth, I am not a guy that needs a lot of CS. I'll bet that in the last 5 years, I asked WSEX to cancel two wagers I made by mistake - only 2 minutes after I made them and they did, but told me to be careful in the future. Sure WSEX could be better about answering their email, but calling is a sure way to resolve any problem you may have.

I asked Carib what the policy was regarding reload bonuses and got a prompt response - like less than 10 minutes using their "memo" feature for members.

I had to call Royal because I was unable to register for their contest and they registered me while I was on the phone. I think I also had to call them once on a log-in problem and the fixed it pronto.

I guess the point, for me anyway, is that while I am not a player that calls books frequently, when I do need help I want someone to respond.

Pinnacle hasn't even got a phone number on their web site - another thing the players complain about when describing Pinnacle "customer service." They are sending the players a clear message - don't contact us!

When playing at Pinnacle, the players that stay decide that they get great lines at the expense of customer service and accept that deal - fine.

I call them as I see them Steve, whether they are a BW advertiser or not - matters not to me. If you do a search through my posts you'll find that there are some BW sponsors, that while solid, will never see any post up money from me - for a variety of reason. They boot winners, deal dual lines, whatever . . . .

If the day comes when I can't express an honest opinion here at BW, I'll be conspicuous by my abscence.

You know if Pinnacle addressed the complaints about their CS, or more accurately the lack thereof, they would improve greatly as an out. Maybe guys like me that stay away because of the CS issues would post up and they would actually grow. Isn't that the idea behind any business? In a sense, these forums and complaints serve as feedback to books wanting to attract players.

But Pinnaclce has done nothing that I am aware of to address issues raised by players, so the message is loud and clear - this is it and if you can stand the great lines and lousy CS stay - otherwise take your money and go away.

**STEVE TURNER** · 10-19-2002, 10:45 AM

Stardust, as I said, you have big balls which I like. One quote from your recent post, "But everyone also agrees that their customer service is the worst". No everyone dosen't agree. Think about that>EVERYONE. I can tell by your post that you are a very intelligent individual, but that is a dumb statement.

Thru my advertisements Pinnacle has signed up over 350 players the last 3 years. During that time period, I have had 1 complaint about Pinnacle. For your information it wasn't about customer service.

ps: I would like to hear from Jeff of BW on his experience with customer service at Pinnacle. I know that Jeff does play there. Again keep posting Stardust, I like your attitude.

**stardust** · 10-19-2002, 05:34 PM

Maybe it's just a big mouth I have

Steve you got me on the EVERYONE statement. One person who hasn't got a problem disproves that statement. Point taken.

350 sign ups? Holy hell man you must get some fat check from them. I wish I did as well, but avoid affiliate programs because tracking is an issue.

My take on Pinnacle is as I've said - great prices, solid out, CS leaves a lot to be desired.

I'm guessing that most players haven't a great need for CS; they place their wagers and that's it. For those people - Pinnacle is a great out. For others who, for whatever reason, need some CS, Pinnacle will fall short of their expectations.

If I had 50 dimes to play with, I'd give some action to them; but since that isn't the case, I'll stick to my other outs.

**STEVE TURNER** · 10-19-2002, 07:42 PM

I just sell advertising to Pinnacle and Royal. If people sign-up thru my advertising I don't get paid any extra. I hope they win because I get paid either way.

**Jeff** · 10-20-2002, 05:32 AM

I personally have never had a customer service issue with Pinnacle.

I tend to be a low maintenance customer. The less I have to deal with any books customer service the better. (there are some terrible ones)

Pinnacle has been good with me. Transfers, email response, etc. Never a problem.

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