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  • Party Poker Problem

    Hi,

    I am a frequent reader but first time poster to this site.........

    I am writing this to warn others of the fraudulent activity of Party Poker.com so that nobody else will fall for their promos and unfulfilled claims........
    I recently opened an account there about a month ago thinking that I would give them a shot and since the chance to win a seat to play for a million dollars aboard a cruise did seem inticing. In order to open an account there, you must simply choose a username. That simple. No first name, last name, phone number, etc. required. This is where my troubles began. I selected my username and proceeded to deposit $500 through a Neteller account that a friend of mine set up. I did this basically to avert the Western Union fees that would be imposed for sending $500 (I think $43) and paid my friend $520, thereby cutting my transfer fees in half. In addition, I was told by a seemingly nice female representative prior to opening my account that if I did indeed send the transfer, I was to receive a 10% deposit bonus, which I never did. Now keep in mind that there STILL is not a name,address,etc. established to this account, as PartyPoker has not required one to this point... Upon receipt of my $500 transfer from Neteller, PartyPoker took the liberty of putting my FRIEND'S name on the account. Usually this wouldn't be a big deal, since we live together, I could just have him sign winnings over to me, whatever. However, since there was a chance to win a seat aboard the cruise, I wanted to make sure that my name was on the account should I win so that I could play in the tournament, and not my friend, since of course I would be doing the playing and essentially had funded the account, albeit in a roundabout way. So, naturally I emailed PartyPoker with all my info and validated my account, etc. and also sent along an explanation as to why I needed the name on the account changed from the one they assumingly put on the account to my actual name. I received an email back about 2 days later stating that they would be unable to do this because they needed a valid reason for the name change. Well,even though I provided this info already, I gladly called the toll free number to explain my situation. After not answering their phone or returning emails for ANOTHER 2 days, due to server problems this time(whatever), I finally was able to talk to someone there by the name of Michelle. She was very helpful and I explained to her the situation, she understood,and changed the account so that is was now under my name. Great, no problem. I then receive an email from their INVESTIGATION team stating that they had not received their valid explanation yet and implied I was avoided calling them and to please call (even though their server was down for 2 days, they have the audacity to say I was avoiding them) So, naturally ,wanting to clear this up, I politely gave their INVESTIGATION team a call and calmly explained the situation to a Mr. Chris Masters. He said I needed to FAX them a copy of mine and my friends drivers license and also both had to sign papers stating that the Neteller transfer was not fraud. I said fine, whatever. He agreed to email me the forms I needed to fill out and gave me a fax # to reply. He also agreed to credit my account $25 if I sent the forms over. I faxed the info over the next day. In the meantime, they closed my account until paperwork was received. For the next 3 days, I tried to contact Mr. Masters but kept getting the run around. Finally, I spoke to him and he said he did not receive. I agreed to refax that very day, and he said he would credit my account $50 I had to refax. I asked him about the signup bonus at the time and he agreed to take care of that as well. I called him again after I refaxed the info, and he was very short, said he was taking care of everything, just relax, he will get done by end of day for sure and have my account reopened and credited $100. I asked if fax was received, he said yes, everything good, check account later. The account was still closed that evening and when I called back, Mr. Masters had left for the day and of course did nothing with my account. I reach him the next day and his tune changes DRASTICALLY. He says fax NOT received, that my account will stay closed permanently, and accused me of committing fraud. I repeatedly asked him if he thought I committed fraud seeing as how I was the one who continued to call him to straighten account, and seeing as how I faxed the info, and also since if I were to commit fraud, I had my perfect chance after Michelle put MY name on the account and there were no red flags on it at the time. He said yes, he thought "I was SCUM". His exact words. After a few days, I was able to get in touch with Joshua LeClaire in the INVESTIGATION team who seemed quite reasonable at first. He apologized and said that it was obvious I did not commit fraud and further agreed with me that it would be impossible to do so even if I wanted to, seeing as how any winnings would have went back to my friend's Neteller account and I would have never seen any money anyhow. So he asked me to refax info and promised to make things good. I refaxed AGAIN that night. Also, when I checked my account later, it had been reopened. Therefore, I assumed they had received my fax and everything was o.k. Therefore, I sent them a Western Union the next day(no more Neteller for me!!). It did not credit to my account that night, so I called and was told I was given a WRONG name to send funds to. I called Western Union and changed to correct name and in the meantime called the INVESTIGATION team back to ensure my fax was received. I talked to Mr. Masters, and he again closed my account, accused me of being a criminal, and told me that the account would STAY closed. He also said that I needed to open another account with a different email address if I ever wanted to play there again. I told him I did not have another email address. He said "Well then I guess you won't be playing here, will you? You are lucky I don't send the authorities after you, because you are a criminal and SCUM" (Swear to God he said this again) After getting an email address from yahoo, I opened another account per his instructions. I spoke to Mr. LeClaire the next day and he said that was NOT acceptable and that the original account would be reopened as soon as they got my info. I was furious because I sent fax 3 times at this point. He said he was not sure if fax received because it was a Dominican Republic fax # and he was in India training new reps. He then talked to Mr. Masters, who DENIED telling me to open a new account to Mr. LeClaire(another lie). Mr. LeClaire said he would take over my account personally and get this matter resolved. I said great, sounds good. He then reopened my account and asked that I refax the info. I said I wanted to make sure I was going to receive the $50 sign up bonus and the $50 I was promised for faxing info from Mr. Masters. He said the best he could do is $20 for fax fees. I was insulted to say the least. In addition, I called Western Union and I find out that my transfer was CASHED the day after it was sent, meaning that they now have my transfer and 3 faxes and I have nothing. Now Mr. Masters and Mr. LeClaire will not return phone calls and whenever I try to find out what happened to my Western Union, I am told that Mr. LeClaire put a note on my account stating that HE is the only one who can do anything with my account and it is out of everyone else's collective hands. This has been ongoing for over a week now and still my Western Union has not been credited. On a side note, one thing I was NOT aware of is the fact that Mike Sexton(pro poker player) has a huge hand in this site, and it is widely known he is not the most respectable or ethical person you will meet. I would not have ponied up with PartyPoker had I known that. Anyways, I plan on taking this to the Gaming Commission in hopes of AT LEAST getting them to give the money back that they stole..Sorry my message was so long, and again, this message is not meant for any other reason than to simply warn potential new customers of the shady side of PartyPoker.com...Thank you for your time...........

    TK

  • #2
    Most places will not take a neteller transfer from someone else to your account. The email addresses, etc, have to match up....

    Comment


    • #3
      Yes, but

      If you would have read my message closely Jeff you would notice that I said that Party Poker does NOT require your name or email address to open an account. You can update any time after opening the account with your name, address, etc. Therefore, there was no name to match the Neteller account with. However, that is hardly the point here. The fact still remains that Party Poker not only promised to credit my account on multiple occassions and failed to come through, but they also have demonstrated an ability to lie and cheat me throughout...The biggest thing here is the fact that they PICKED UP my Western Union and still are not crediting to my account because they claim the funds are pending the status of my account. Furthermore, they continue to stall me when I ask to talk to the supposed 1 person who can handle my account. Conveniently, he is NEVER in...

      As a side note however, I see I came to the wrong place to try to forewarn customers of their antics, as you guys have edited my posting already....I guess as long as their financial hand is feeding your site, you guys will do whatever it takes to protect them and make them look good....So much for trying to help other potential customers by warning them of the blatent fraudulent acts being committed at Party Poker.....

      Comment


      • #4
        The only part of your post that was edited was the title of your post.

        The word FRAUD was changed to PROBLEM.

        We don't allow people to make statements of fraud without a full investigation. Not fair to the business in question.

        There are TWO sides to every story.

        Comment


        • #5
          We are not simply protecting an advertiser. We are an advocate for the books and players alike.

          In response to this complaint Bettorsworld has contacted Party Poker for their response and while we were waiting we have done the following:

          We visited Party Pokers site and downloaded the software to become a customer. We acknowledge that you can INITIALLY register with only an E-mail address and a username. After you have done this you have to validate the E-mail address you have provided by typing in a code received at that E-mail address before you may make a deposit.

          Once you have done this you may visit the cashier. It requires ALL personal information be entered before you can even get to the deposit choices screen. We tried leaving all the information blank and then only part of the information but it required us to fill in all blanks. A message pops up asking you to confirm this information before proceeding and asks you to acknowledge that this will be your profile on record.

          You may then proceed to the deposit options page where at the very top of the screen it says:

          *** Please enter the amount you want to deposit and any deposit bonus code that you may have. In addition, when using any of the below payment options, please use the same name, E-mail address and other personal information that you provided to PartyPoker.com.***

          In other words they do not want persons sharing accounts or providing various names and addresses because this opens them up for more fraud possibilities.

          It is understandable that you are frustrated but an easier method of solving this would have been to simply get your own Neteller account and transfer the funds yourself if you were truly serious about wanting a shot at the cruise.

          They would not have a problem returning your funds to the Neteller account that your monies had originally come from, minus any bonuses received as you probably have not met the minimum requirements for receiving the bonus.

          We will wait for a response from Party Poker so that we have all sides to this story, but to date this is the first complaint we have received about them and all other comments have been extremely positive.

          Comment


          • #6
            Dear TK,

            We regret that you have encountered the problems you stated regarding making a deposit with our site and we will continue to investigate the situation until a proper resolution can be derived. PartyPoker.com strives to offer the finest product and customer service available within the rapidly growing world of online, multi-player poker, and I can assure you that your story is not typical for our customers.

            While we understand your obvious frustrations with the series of events you claim to have experienced, rendering libelous commentary on a posting board is not condusive to finding a resolution, and further begs the question as to whether or not you may have alternative motives in making these postings. A recent survey by Poker Digest magazine ranked PartyPoker.com Hosts Mike Sexton and Linda Johnson as 2 of the Top 5 most trusted name in the world of Poker. Additionally, Mike Sexton's credentials, experience, and title as "The Poker Ambassador" speak volumes about what this man has accomplished in his poker career. Your comments were completely out-of-line and disingenuous of fact.

            The mission of PartyPoker.com continues to be to provide the best possible multi-player poker experience on the Web with a safe and secure entertainment environment for all of our players. This is why we were ranked as the fastest growing poker room on the Web by Internet audience measurement firm Jupiter Media Metrix. It is our players who have made us a success and we will continue to make every effort to serve them to the best of our abilities. As we continue our investigation, we will contact you directly with our findings. Again, we regret any inconvenience or frustration you have experienced and look forward toward resolving your concerns.

            Sincerely,

            PartyPoker.com

            Comment


            • #7
              tk, being such a long time reader of this site, did you contact bettorsworld before posting this to see if this could be resolved?

              Comment


              • #8
                1st off to Jeff-- I find it interesting that those procedures were required by Party Poker to transfer funds into an account. They have done 2 software upgrades since I opened my account,which may explain why things are different now regarding entering your personal info,etc. I urged Party Poker to implement something like this to avoid further misunderstandings such as mine, maybe they listened.

                Secondly to the Party Poker reply-- I find it interesting you would choose to lambast my choosing of an internet forum to warn others of your devious acts. In fact, it was your representative Mr. Chris Masters(a pseudo name I'm sure) who blatently told me that your company really didn't care who I told my story to, that you guys were not going to release my funds until it was properly approved by management. He further said that he didn't care about me filing a complaint to the gaming commission because "frankly, I only work here". When I told Mr. Josh LeClaire my intentions, he replied, " I don't care, write a pretty letter to the CEO while you're at it". Therefore, not only has your company and it's lack of voluntary resolution FORCED my to seek the assistance of the gaming commission, but your negative attitude and carefree manner makes me think you are operating a scam. That, and that alone is my intention for posting said comments, as I feel an obligation as a honest and astute player who looks out for the interest of other potential players when the need arises.

                TK

                Comment


                • #9
                  Judging by the general consensus here that I am out of line, have alterior motives, am in the wrong, etc. , I see that I made a mistake by posting to a site that advertises for the book in question. I was simply trying to alert other potential players of Party Poker's obvious questionable and shady business tactics. If you would rather I not look out for the best interest of potential players, then I say fine, delete this entire posting if you deem it necessary. By changing my heading, my post will probably not attract its target audience(that of potential players who appreciate a heads up) anyway. Therefore, this will be my final posting on the matter as all future dealings will involve myself, Party Poker, Western Union, and of course the Gaming Commission and respective governing bodies of both the Dominican Republic and India in regards to online gaming. I apologize to Bettorsworld and their customers for attempting to post an informative and helpful statement of caution to potential customers. I obviously misjudged the appropriateness of my looking out for fellow players as well as the usefulness of this forum. It's no wonder most players don't find out about bad online sportsbooks and poker rooms BEFORE they go completely south. How could one possibly be in the know if every complaint is discredited?

                  Well, at least I tried


                  Sorry for the interruption. You may now return to you usual jauntful banter and back-patting of all the books advertised on your site......

                  Thank you for your time, albeit brief



                  Thomas

                  Comment


                  • #10
                    tk27,

                    No one is discrediting your complaint. We simply can't allow someone to call any business a fraud without first investigating, because ultimately, we are the ones responsible for that comment, not tk27.

                    You did your part by posting your side of the story. Party Poker responsed, as did a few others.

                    People are welcome to read this post and make their own judgements.

                    You want to put your tail between your legs and go home, because not everyone jumped on your side right off the bat. So be it. That's certainly not the way to solve problems.

                    Also note, you made no attempt to contact us before posting your complaint.

                    Lastly, there is no gaming commission, or governing body............unfortunately.

                    Comment


                    • #11
                      Could some-one please tell me the outcome of this posting.

                      Thanks

                      Paul.

                      Comment


                      • #12
                        tk27 ,

                        i have read your post and although i have had nothing but a
                        GREAT time with PartyPoker.com's games , i do aprieciate the fact that you have brought a problem to attention BUT i do also know that there is a chain you must follow to get problems solved.
                        i am also NOT saying what you done is wrong , BUT , Jeff and the others here should have been given a chance to help inquire about your problem before lambasting a sponser , thats what they do since they run they forum and the problem is with a sponser.

                        good luck , it is a good place to play Poker........

                        ask my bank account

                        Comment

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