I recently ragged on Rio in a previous post, and, unfortunately, they now deserve another rant. Today (Thursday)I waited til post time to bet the Cincinnati/St. Louis college basketball game under.
Now, when post time hits, the Don Best screen highlights the game. That means you have anywhere from 2 to 5 minutes more to bet the game at the various Don Best books. As soon as the game was highlighted (4:00PM), I attempted to go under the only 143.5 on the screen, which was at Rio. For 4 minutes all I got was a recording. At risk of being shut out, I called Sports Market at 4:04, instantly got through, and went under 143. Naturally, the game fell 143, giving me a push instead of a win.
Rio is the only Don Best book where this would happen (although at Olympic you could easily get a busy signal instead of of a constant recording). Although Rio is great with their match-play bonuses and outstanding buy-back value, they need to improve their phone clerk service. They should take a cue from Sports Market, SOS, and others and set up an exclusive wiseguy line, so big-money players can get through right away, even at crunch time, and only deal with the best phone clerks.
Now, when post time hits, the Don Best screen highlights the game. That means you have anywhere from 2 to 5 minutes more to bet the game at the various Don Best books. As soon as the game was highlighted (4:00PM), I attempted to go under the only 143.5 on the screen, which was at Rio. For 4 minutes all I got was a recording. At risk of being shut out, I called Sports Market at 4:04, instantly got through, and went under 143. Naturally, the game fell 143, giving me a push instead of a win.
Rio is the only Don Best book where this would happen (although at Olympic you could easily get a busy signal instead of of a constant recording). Although Rio is great with their match-play bonuses and outstanding buy-back value, they need to improve their phone clerk service. They should take a cue from Sports Market, SOS, and others and set up an exclusive wiseguy line, so big-money players can get through right away, even at crunch time, and only deal with the best phone clerks.
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